Troubleshooting

Diagnostic checklists for authentication, rich text collaboration, extension distribution, and MCP integrations.

Encountering an unexpected error or behavior? Review the diagnostic checklist below—over 90% of issues can be resolved independently.

1. Accounts & Workspace Access

If the issue persists, submit a request via Support & Feedback. To expedite debugging, please attach:

Steps to reproduce, along with expected vs. actual outcomes.
Timestamp & Job ID (copiable from the Publishing History timeline).
Runtime environment: Browser version, operating system, and AI client version (e.g. Cursor 0.44).
Security note: Never paste raw passwords, unmasked cookies, or active API keys into tickets.

Encountering an unexpected error or behavior? Review the diagnostic checklist below—over 90% of issues can be resolved independently.

If the issue persists, submit a request via Support & Feedback. To expedite debugging, please attach:

Steps to reproduce, along with expected vs. actual outcomes.
Timestamp & Job ID (copiable from the Publishing History timeline).
Runtime environment: Browser version, operating system, and AI client version (e.g. Cursor 0.44).
Security note: Never paste raw passwords, unmasked cookies, or active API keys into tickets.